Support

Dent Repair USA Support

Dent Repair USA is a paintless dent repair platform for technicians, hail teams, dealerships, and vehicle owners. Available in 10 languages with iPhone, iPad, and Mac support. If you need help, this page is the place to start.

Contact us

Email: [email protected]
Hours: Monday through Friday, 8am to 6pm Central

Common questions

How do I create an estimate?
Tap Express Retail or Express Hail on the home screen to start a quick estimate. Or tap Dashboard, add a customer, then tap New Estimate. The app generates a professional estimate with photos and pricing that you can send directly to the customer.

How do I fuel up for Pro features?
Tap the fuel gauge at the bottom of the home screen. Three options are available: PDR Fuel 7 Days ($4.99), PDR Fuel Pro 6 Months ($99.99), and PDR Fuel Pro 1 Year ($149.99 with a 7 day free trial). Fueling unlocks cloud backup, watermark free PDFs, expense tracking, R&I guides, community features, and more.

How do I change the app language?
Settings, then Account, then App Language. Choose from English, Spanish, German, French, Portuguese, Russian, Arabic, Korean, Japanese, or Chinese. The app switches immediately.

How do I change the language on my invoices?
Settings, then My Business, then Invoice and Export Language. Your app can run in one language while your invoices export in another.

How do I track my expenses?
After fueling, go to Dashboard, then Expenses. Tap Add Expense, snap a photo of your receipt (OCR reads it automatically), choose a category, and save. Export everything to your CPA with one tap.

How do I use the R&I Access Guides?
Go to Settings, then Tools, then R&I Access Guides. Browse by vehicle make, model, and year. Each guide includes step by step removal instructions and YouTube tutorial videos.

How do I use the hail map?
From the home screen, tap the hail map or access it through Tech Network. Tap the dial to configure time window, distance, and country. Set up hail alerts with a custom radius from Settings or the alert bell on the map.

How do I use the community features?
Tap your profile photo on the home screen to access Tech Network. From there you can browse the feed, chat with other technicians, join groups, view leaderboards, and post in the job board. Messages are automatically translated between languages.

How do I use the job timer?
Open any estimate detail and tap Start Job when you begin a repair. Tap Stop when you finish. The timer tracks multiple sessions and calculates your effective hourly rate.

How do I send a review request to a customer?
First, add your Google, Facebook, or Yelp business page links in Settings, then My Business, then Business Profile, then Review Links. After collecting payment on an estimate, the app will prompt you to send a review request with your before and after photo.

How do I back up my data?
Settings, then Account, then Backup and Restore. Enable cloud backup to save your customers, estimates, expenses, receipts, and settings automatically. You can also back up and restore manually.

How do I export my customer list?
Settings, then Account, then Backup and Restore, then Export Customers CSV.

How do I delete my account?
Go to Settings, scroll to Account, and tap Delete Account. This wipes your data from our servers within 30 days.

How do I refund a purchase?
All purchases are handled by Apple or Google. Refunds go through Apple at reportaproblem.apple.com or through Google Play.

The app crashed or behaved unexpectedly.
Email [email protected] with your device model, OS version, and a short description. Screenshots help.

About

Dent Repair USA is owned and operated by Whitehorn LLC, dba Dent Repair USA, based in Lakeland, Florida. We build tools for mobile dent repair professionals and the shops that hire them.